Business Continuity Planning Basics – A Primer for Your Small Business


Phase One

Floor Cover

The plan will include not only your assets but also provide important information that can be evaluated in an instant. See example attached.

Company Address:

The address must be located, designed precisely for this plan. Additional information on companies and their locations in other documents, as part of the plan indicated.

Director:

The director of the site must be the principal decision makersCompany. She would be someone who would be a time to decide to be able to check whether the current protection of workers should go home or wait for further information.

Deputy Director of Site (s):

Alternate-Site Director, the person would be second in command, and it would also be able to make the same choice as director of the site for the event by the Director to make the site were not available. You can also use a third party or fourth in this section. Better ifPerson is on site most of the time and raises important.

Plan Date:

Each time you change the plan, it is helpful to activate the control on the front of the plane. Change some materials, such as telephone directories for employees, is no guarantee of a change of plan on the front. It is useful, in general, to a date in the footer at the bottom of materials that change at regular intervals instead.

Business Continuity Plan
For ABC

TheABC Company
Address 123
Pittsburgh, PA. 15222

Phone:
Fax

Website:
E-mail:

Director

John Mayall
Office
Home
Cell

Alternate Site Manager:

Alice Joseph
Office
Home
Cell

PHASE TWO

Emergency Response Team

Your Emergency Response Team is usually contains the department of critical and your facility manager. If you have a number of locations, each locationshould be a director and a site Emergency Response Team.

All Emergency Response Team is the director of the site in case of emergency. Directors of each site, each site shall report to the Director of the site's headquarters or the president / owner of the company.

When you choose your Emergency Response Team, to be sure, for those who want to choose "step up to the plate", in case of emergency. Often in a disaster, it is essential to human natureto take leave to care for family members. Each team member should have a backup person in case of holidays, absenteeism, accidents, etc.

Or decide that in a conversation with the fire chief and other officials.
or determine who can provide a work emergency
or determine who will provide information about your business for media

Examples of Emergency Response Team members:

Office Manager responsible for communication with all employees, subcontractors, suppliers, because the guardsetc.

Facility Manager Responsible for the shutoff valves, electrical / power outage, emergency generators, etc.

IT managers with responsibility for all operations of the computer, backup, recovery, etc.

Communication is essential to your Emergency Response Team members communicate with each other in case of emergency. You can be the phone call or two other modes of use.

Step Three

Develop a checklist of responsibilities

This is one ofimportant steps you take. In case of emergency, many people panic and you need urgent guidance. Scheduling a list of steps to take before an emergency situation, they will all perform disaster in his hand and calm everyone down. It is imperative that in these checklists developed that you run "tabletop exercises" (see index), which for a real practical disaster.

The sample attached (checklist step response), together withThe instructions for the site manager, Resource Manager and Service Manager gives you an idea of what steps a hypothetical company that has won in case of disaster. This company is a business, medical equipment with a 24 hours a day, 7 days a week, producing a line of production. There are 100 employees on page 30 of the industrial and clerical work. His house is located in another state. They are used in an industrial park with a river on one side of their houseand the traces on the opposite side.

If you continue to develop this checklist to build for the rest of the plan. As you will discover that you need to return to the checklist of items to add or edit what you've written. The exercise "table", the checklist will also help to develop even more.

Sample Application

List the three stages of response

Warning phase:

1. Circulation of all the relevant characteristics and accessories
2. Meeting with the site managerpossible consequences
3. Brief employees on possible impending disaster, and what is expected of them.
4. Ensure that all documentation needed in case of evacuation.
5. Monitor potential emergencies through the channels – TV, radio, local

Emergency Response Phase:

1. Meet to discuss with the site manager and the leadership to continue.
2. Getting the direction of Site Manager at the next step
3. Meeting with the staff long enough tothem.
4. Monitoring progress in its specific department

Phase of recovery:

1. Service recovery
2. Insurance requirements and procedures for monitoring
3. Make repairs and return to the site
4. Preparation and restoration of all necessary equipment

Stage Four
Identify hazards

Disaster Probability

Black-out 91%

Hardware Error 77%

Four 58%

Flood 53%

Earthquakes53%

Hurricane 52%

Software error 43%

Bombing 39%

Storms 38%

Network error 23%

Pipe break 9%

Riot 3%

Source: Disaster Recovery Journal – 2005

Most probable hazard:

Preparation Hazard Tues

Blackout
or Check for emergency lighting in your facility
Or have a couple of flashlights should periodically (with battery backup) will be charged
o If a storm is approaching, once again allComputer,
Equip your or sockets with surge protection power
or check-in generators.

Winter Storm (snow storm, ice storm, etc.)
Tune into local weather stations or
Either you have an emergency radio at your fingertips
Or talk to the police and the management of emergency phone numbers

Fire
Check fire extinguishers or
Ensure that staff knows how to use them or,
or exercises regularly
security procedures or practice for accidentsFire

Tornado / Storm
Practice evacuation procedures or
O sure to get a place to go in case of a tornado,
Or have supplies on hand if you need to take refuge in, or emergency repairs or rescue operations.

Hazardous materials
o If you have hazardous substances in the body, you must specify the list of all local authorities and to report if they need to fight a fire
or control subjects regularlybe sure that no leaks, and the inventory is correct

Bomb Threats
Or ensure that the staff will answer your phones are aware of the bomb threat checklist
isolate or after a bomb threat, when the person who received the call and write them down, what happened at the invitation

Flood / Losses
Ensure regular reviews or hot water tank, boiler, pipes, dishwasher, washing machine hoses, connections, sink, toilet-tank equipment, etc.
If files orstored in an area subject to flooding, move to higher floors or platforms.
o If you are in a flood prone area, be sure to set the emergency radio stations for updates.

STAGE FIVE

Make lists

Lists are the most important tool is necessary in case of emergency or a major disaster.

In addition to your Emergency Response Team is, you have several lists on hand for use in the preparation, preparation and rehabilitation of the companyPhase.

The pages that follow offer a good start to list what you need. You are welcome to add or invite your own forms and / or lists.

Some of these lists must be maintained and updated periodically. An example would be the employee's phone tree, the list of delivery, and lists of computer equipment.

In addition to these lists, we compiled a list of materials that should be added stored in the home of several employees. This list of material mustthought in advance, and then reviewed by a number of participating employees to ensure that everything is included.

This list of material to take home the job needs of all that you can run your business if you are unable to enter their offices or in the event of interruption of great power.

Staff Phone Tree

It 'important to maintain this list and get tested monthly for this list, and comments in the "Answer" columncall. For example: not Spoke to reach the employees, the wrong number, etc.

EXAMPLE

Name Phone Alt Phone Response

George Mellon #

George asks

Sally Field is not the answer

Responded Nora Ephron

Sally Hays responded

Ron Mischner #

Ron asks

The wife of Dave Miller has taken this post

Denny Miller responded

In addition to the list of employees, you want a list of all temporary staff, phone numbers and maintain / or tempAgency Telephone Numbers

Emergency Numbers

You should have at hand a list of emergency numbers that include the following:

In case of emergency, call _______

If this number is not responding or is slow to respond, please call the following numbers:

Police non-emergency number

Not fire emergency telephone number:

City-emergency number

County Emergency Operations Center

Local emergency

Poison Center

Dangerous Team

MunicipalPhone

Disaster Recovery Vendors

Insurance Information

All information required insurance must be entered and stored in the book disaster plan as well as container of emergency declared in selected locations.

It is also necessary that the copies shall be retained by your insurance in the two boxes at home or in a safe.

We strongly encourage you to photographs of the following:

O Office Equipment
O Carpet
or desks, fileCabinets, chairs, shelves, etc.
O Computer
O precious paintings
Or supply Cabinet
computer rooms and server space
or rooms, electric and telephone
o A special equipment, supplies, works of art, which promises to be valuable and unique

Critical equipment and materials
Use this list to determine, in collaboration with the insurance industry forms, which to shoot, and what safeguards may be necessary to copy and store in a safe place.

Critical equipment andMATERIALS

Room / Room Location Access Required
Yes / no preventive measures taken
Emergency generator
Emergency Command Center
Relief
Hazardous Materials Storage
Phone System Equipment
Satellite Equipment Sale
Computing Center
Server
Workstation / PC
Elevator Control Room
Photocopiers
Printers
Fax

Date: __________________________ Updated:____________________________

From: ___________________________

Buildings and equipment Utility Shut Offs

This is a form, and then be filled by several people in the department that deals with these devices, as well as employees who work in the evening on a regular basis and review the entire Emergency Response Team.

You can control this form and I know that some of these devices are not in proportion to your business because it is maintainedCTS. We suggest that you know your building manager or maintenance staff and building their interest in having the equipment in the event of a disaster and that the insurance run.

WORKS AND UTILITY
EQUIPMENT closures

Building / Address Off Utility Location

Gas
Water
Electrical
Fire Fighting
O Sprinklers
Or dry-chemical
or Other
Boilers
CarterPumps
Other ________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________

FireDetection / Alarm Checklist

Ask your local Fire extinguisher or fire extinguisher suppliers in terms of education. Fire extinguishers are for the implementation of small fires, and many employees, if they were really well-trained practical use.

We recommend you download the burning building to make sure everything is in code construction. Many manufacturers are reluctant to do so, fearing fines or black-out, fire thoseServices are welcome before a fire starts, giving advice and being familiar with the tenants of a building.

While going through your list, walk through your office or building

Or check the areas that a fire extinguisher, such as computer rooms, copiers, needs kitchen can, etc.

Or ensure that employees use electrical extension cords and other services properly. Make sure the connectors are not overloaded, and plug it into the air to avoidSoft drinks, as can sometimes explode and cause fires.

O Ensure that fire doors are always closed, and signs correctly positioned so that workers know they must be kept closed at all times.

or stairs safe control and emergency exits may be, are free of dirt and waste that does not escape is closed together. Ensure that the outputs are of lead in their own way is not blocked by cars or debris.

Computer and Information Management

Your IT –Person to fill the best person for this. They wanted to know what information the company needs and what additional equipment you might need to put the company and running again after the disaster.

We recommend that you give a company with a website to find a backup of the data on your computer.

E 'can store files on a regular basis and stored off site, either at home or to an employee to another companyLocation.

Computer and Information Management
List in order of priority

Location
Equipment
Serial #
Security Level
Own / Commercial Services Agr. Warranty / producer expired Manager
In Charge

Date: __________________________ Updated: ____________________________

From: ___________________________

Key services vendors

In the event of an impending disaster or during the catastrophe, it is necessary CEP vendors, which you need assistance, contactimmediately. The following list is intended as a guide, but you might want to add a second, depending on the nature of the business to be able to.

Specialized training / Skills Bank

You can determine the poll to see who has the skills that would help in an emergency. You must ensure that these workers to realize when they are on this list, which will be asked to assist in disaster relief.

It is recommended that you sign a formthe issue or contract that will help, but is not liable in the event of a major disaster or a medical event.

Some employees may ex-soldiers, emergency personnel, nurses, or training first in CPR and first aid.

STEP SIX

Decide where, when you go to immediately evacuate the building.

If you must leave the building because of fire or other emergency, decide where to meet, and how you account for allYour employees.

Floor Guard

Do you speak guards in your building or office staff? If not, ask for volunteers to help evacuate the floor and make sure that everyone has evacuated safely. It is therefore necessary to carry out evacuation exercises for employees regularly, even if building management is not.

Floor Warden responsibilities will include:

or evacuation sure that everyone who works on the floor.
control or to be sure, offices,Bathroom and toilet facilities, conference rooms, etc. ready.
Or Close all doors behind you, especially in case of fire. The gates will prevent the spread of fire to adjacent offices.
Or accounting for all, if you want to leave permanently.

First Aid

Are first aid kit handy? Do all employees know how the first aid kit available? There are employees who have training in first aid?

Meeting Place

Your room should be a safe distance fromYour building. Consider the following:

or held in an adjoining building, in case of bad weather, a safe distance to all the emergency vehicles that require access
accounts or for all employees – maybe you want an employee terminates near the registration to ensure that practice.
or access to your book disaster plan. If you have at hand to carry with you in an emergency, it might save someone in the car, or you can use in an adjacent building with a shopEnsure that the employers for you.
Or a safe distance is 300 meters from the danger in general.
O Shelter in Place – You can stay in your building and not to evacuate.

Shelter In Place

Guidelines
One of the instructions, it is possible in case of emergency where hazardous materials may have been intended to be placed on protecting the atmosphere of the place. This is a precaution aimed to keep safe while you are still inside. Shelter-in-place means selecting a small, internalSpace with small windows or not, and shelter. Which is not to seal your home or an entire office building.
Situations where you may be protective in place should include: chemical, biological, or radiological contaminants may be released accidentally or intentionally into the environment. If this were the case, the information provided by local television and radio stations that you and your family. Since the information will probably be availableon television and radio, it is important to maintain a television or radio, even during the workday. It is important for you to follow the instructions of local authorities and to know what to do if you should protect-in-place.
Some guidelines:
or close the deal.

o If there are customers, clients or visitors in a building in order to ensure their safety by not allowing them to stay – for. If the directions of the authorities to shelter-in-place, everyone wants to take thisSteps now, where they are and not to drive or walk outdoors.

o If there is an imminent threat, ask employees, customers, clients and visitors to call the emergency contact to know where they are and that they are safe.

or activate call forwarding or voice mail systems or alternative services. If the answering machine company or an auto responder, change the recording to indicate that the transaction is closed and that staff and guests are still inTo inform the authorities responsible for construction, until it is safe to leave.

Or Close and lock all windows, exterior doors and other openings to the outside.

o If you are told there is danger of explosion, close the blinds, blinds or curtains.

Or that employees are familiar with your building mechanical systems turn off all fans, heating and air conditioning. Some systems of automatic exchange of inside air with outside air – these systems, in particular, mustoff, closed or disabled.

Harvest or essential emergency supplies such as perishable food, bottled water, battery-powered radio, first aid supplies, flashlights, batteries, duct tape, plastic film and plastic garbage bags.

Select or internal (s) above the ground floor, with the fewest windows or vents. The room must have (s), sufficient space for everyone to be able to avoid overcrowding by selecting several rooms if necessary, to sit down. Large closets,Utility rooms, pantries, copy and conference rooms without exterior windows will work well. Avoid a room with mechanical equipment, ventilation blowers or pipes, as these devices may not be able to be locked from the outside.

O is ideal for a connected phone in the room (s) you have. Emergency contacts and phone available if you want to report a life-threatening condition. Mobile unit may be damaged or overwhelmedin case of emergency.

O and use the tape plastic sheeting (large) to hold on to all cracks around the door (s) and seal any openings in the room.

o Place everything in the room (s). Close the door (s).

or write the names of all the rooms and call contact the business' designated emergency to report in the same room as her, and their association with your company (employees, visitors, customers, clients).

Or do you listen to the radio or televisionUntil you are told all is safe or you are asked to evacuate. Local officials may be used for evacuation in specific areas of greatest risk for calls within your community.

Seventh stage (optional)

Office for Safety Team

Many companies protect their employees by training more staff to act as a security team. The team of employees will be trained in first aid, triage, search and rescue operations will be managed and how the CPR.

Workers who are willing to attend courses and seminars and serve asFloor Guardian in case of disaster. Depending on the number of employees who may have, you want to choose a balance between security, the number of members you have in relation to the number of employees. Management company must be whether it is a level that you are forced to decide.

Emergency Backpacks

When your office is in the process of developing the security team, it is suggested that this issue emergency backpacks. Some companies are already selling out and packed, but youmake your own, and suggested that the following points:

Bandages
Flashlights
Whistle
Casco
Eyewear
Safety Mask
Gloves
Tape
Water
Medicine for wounds
Medical Tape
Schedule
Emergency
Pen / paper / Markers
Emergency food

Eighth stage

Make a list of items that you will continue to operate after the disaster.

Here are some items you must have asomewhere that you work until you are able to enter the building / business. You can have a branch in your area where you can save these objects. Otherwise, you can use a secure connection or hide objects in the house to save someone.

Computer System:

If your computer is on your current location, and you do not have a backup system, is now the right time to decide how to recover your data: backup discs out of the building, supported by IT –Employees will be supported servers to another place, there is another location of the data, etc. have

Website:

If your company can not immediately open it again, you will be able to access your site, updated to reflect your state, and you open it again? Otherwise, you should talk to the webmaster.

Telephone system:

What happens if the building is destroyed by a fire, or you can access your office – how do you know your customers and employeesis going on?

Tip: If you receive an emergency number is not in place and planned for advising clients and employees what to do and who can ask for services. Check with your telephone company about what happens in an emergency situation and how you can access the telephone system, when you can not get access to the building or your office. If your building is destroyed, lost, the entire phone system?

Hot or cold site:

A hot site is a place that has already agreed to have theirBusiness and run in a very short time. Depends on the type of activity, can be used for offices, computers and phones simultaneously. You need to provide this service prior to a disaster, how to work with them, how many computers and other office equipment is required to decide. Usually you must pay a monthly fee for a company to have these services available locally to have. A site refers to a cold place to set the area without renting offices. OneCare to ask how they determine which is the place in case of regional disaster, since many companies operate in a first-come, first served basis. If so, you can not use your hand warm in a regional disaster.

Ninth Stage

After the disaster

Once the emergency is over, you will need to continue to operate and try to get back to normal as quickly as possible. Now is the time to choose options to achieve this result.

SomeForms suggested in Phase eight of this page, but beyond that you must follow the following aspects:

Form Emergency Expense Records manually keep track of what is used by an emergency situation.
Orders. For contracts with firms that have an order that has already been established.
Cars. If the car is parked in your building and you need to quickly move your staff, you may be agreed in advance with the owner.This requires that you meet with them and with all the necessary information so that the.

Written agreements with companies that have in the event of a disaster, a time for salaries or supplies.

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